Right to File a Claim

The Online Store is liable for any non-conformity or defect in the goods sold to the buyer that existed at the time of delivery. In the event of non-conformity, the buyer may rely on legal remedies provided by law, including demanding performance of the contract, reducing the price, claiming compensation for damages, and terminating the contract.

In the case of sales to a consumer (natural person), the Online Store is liable for defects that existed at the time of delivery and become apparent within two years from the delivery of the goods to the buyer. If a defect becomes apparent within one year from the delivery of the item to the consumer, it is presumed that the defect existed at the time of delivery, unless such a presumption is incompatible with the nature of the item or the defect. The burden of rebutting this presumption lies with the Online Store.

Upon discovery of a defect, the buyer has the right to contact the Online Store within two months at the latest, by proceeding as follows:
1) A formal claim must be sent to info@decobox.ee;
2) The claim must describe the discovered defect as precisely as possible;
3) If possible, photos confirming the defects should be attached to the claim;
4) The claim must include the order or invoice number and your contact details.

The Online Store is not liable for defects that have arisen after the delivery of the goods to the buyer, or that have resulted from improper use, maintenance, or damage to the goods.

Upon discovering a defect, the buyer must take reasonable measures to preserve and protect the goods, including refraining from using the defective goods if such use would further worsen their condition.

If goods purchased from the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund the buyer all payments associated with the sales contract.

The Online Store will respond to a consumer’s complaint in writing or in a durable medium within 15 days. If the consumer’s complaint cannot be resolved within this period, the Online Store will justify the delay and inform the consumer thereof in writing or in a durable medium.