The owner of the online store decobox.ee (hereinafter referred to as the Online Store) is decobox OÜ (registry code 17001374), located at Aardla 25e, Tartu, 50110 Estonia.
Sales Agreement Validity, Product and Price Information
These terms of sale apply when purchasing goods from the Online Store.
The prices of products sold in the Online Store are indicated next to the products. A delivery fee will be added to the price.
The delivery fee depends on the buyer’s location and the chosen delivery method. The delivery fee is displayed to the buyer when placing an order.
All payments in the online store are accepted in euros.
Information about the goods is provided in the Online Store directly next to the product.
Placing an Order
To order goods, add the desired products to the shopping cart. To place an order, you must fill in the required data fields and select a suitable product delivery method. The amount to be paid will then be displayed on the screen, which can be paid via bank link or other payment solution.
It is possible to pay for purchases in the e-shop using the following payment methods:
Bank links: Estonian and other countries’ bank links mediated by Montonio.
Installment payment: Installment payment providers mediated by Montonio.
By invoice: The order is paid for by bank transfer or in cash at the showroom.
The agreement becomes effective upon receipt of the amount due to the Online Store’s bank account.
If the ordered goods cannot be delivered due to being out of stock or for any other reason, the buyer will be informed as soon as possible, and the paid amount (including delivery costs) will be refunded immediately, but no later than 14 days from sending the notification.
Delivery
Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland.
The buyer bears the shipping costs, and the corresponding price information is displayed next to the shipping method on the shopping cart/payment page.
The buyer acknowledges that ordering goods from the Online Store means that the delivery time depends on circumstances beyond the Online Store’s control, including but not limited to the product manufacturer (and its location), the buyer’s location, the chosen shipping method, transport availability, and similar conditions. The buyer is aware that the Online Store makes every effort to ensure that domestic shipments generally reach the destination specified by the buyer within 5 working days from the sales agreement coming into force, unless otherwise indicated for the product. However, the Online Store is not liable to the buyer for delays in goods delivery if the delay is caused by circumstances beyond the Online Store’s control. The buyer declares and confirms understanding the above and, consequently, has no claims or complaints against the Online Store.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days. The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods must not be used in any way other than what is necessary to ascertain their nature, characteristics, and functioning, in a manner permitted for testing goods in a physical store.
If the goods have been used for purposes other than what is necessary to ascertain their nature, characteristics, and functioning, or if they show signs of use or wear, the Online Store has the right to reduce the refunded amount in proportion to the decrease in the goods’ value.
To return goods, a free-form application for withdrawal from the purchase must be sent to info@decobox.ee no later than 14 days from receiving the goods. The application must include the order number, product, order date, consumer’s name, and consumer’s address. A copy of the purchase invoice must also be attached to the application.
The buyer bears the costs of returning the goods, except when the reason for return is that the item to be returned does not match what was ordered (e.g., wrong or defective item).
The buyer must return the goods within 14 days following the submission of the application or provide proof that they have handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the Online Store will immediately refund the buyer all payments received from the buyer under the contract, but no later than 14 days from receiving the withdrawal application.
The Online Store may refuse to make refunds until it has received back the item that is the subject of the contract or until the buyer has provided proof that they have sent the item back, whichever occurs first.
If the buyer has explicitly chosen a delivery method different from the cheapest standard delivery method offered by the Online Store, the Online Store is not obliged to refund the consumer for costs exceeding those associated with the standard delivery method.
The Online Store has the right to withdraw from the sales transaction and not hand over the ordered goods or demand the return of the goods from the buyer if:
a) The price of the goods in the Online Store is significantly below the market price due to an error;
b) The characteristics of the goods are incorrectly displayed in the Online Store due to an error;
c) The goods are out of stock.
Liability and Right to File a Complaint
The Online Store is responsible for any non-conformity or defect of the goods sold to the buyer that existed at the time of delivery. In case of non-conformity of the goods with the contract terms, the buyer can rely on legal remedies provided by law, including demanding performance of the contract, reducing the price, claiming damages, and terminating the contract.
In the case of sales to a consumer (natural person), the Online Store is responsible for defects that existed at the time of delivery of the item and that appear within two years from the delivery of the goods to the buyer. If a defect appears within one year from the delivery of the item to the consumer, it is presumed that the defect existed at the time of delivery, unless such presumption is contrary to the nature of the item or the defect. Rebutting this presumption is the responsibility of the Online Store.
In case of a defect, the buyer has the right to contact the Online Store within two months at the latest, by proceeding as follows:
1) A relevant application must be sent to info@decobox.ee;
2) The application must describe the discovered defect as accurately as possible;
3) If possible, photos confirming the defects should be attached to the application;
4) The application must include the order or invoice number and contact details.
The Online Store is not responsible for defects that have arisen after the goods have been handed over to the buyer or that have arisen due to improper use, maintenance, or violation of the goods’ intended purpose.
Upon discovering a defect, the buyer must take reasonable measures to preserve and protect the goods, including not using the defective goods if their use further deteriorates their condition.
If goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund the buyer all payments associated with the sales contract.
The Online Store will respond to the consumer’s complaint in writing or in a reproducible form within 15 days. If the consumer’s complaint cannot be resolved within this period, the Online Store will justify the delay and inform the consumer in writing or in a reproducible form.
Direct Marketing and Processing of Personal Data
The Online Store uses personal data entered by the buyer (including name, phone number, address, email address, bank details) only for processing the order and sending the goods to the buyer. The Online Store transmits personal data to companies providing transport services for the purpose of delivering the goods.
The Online Store sends newsletters and offers to the buyer’s email address only if the buyer has expressed a wish to do so by entering their email address on the website and indicating their desire to receive direct marketing communications.
The buyer can at any time opt out of offers and newsletters sent to their email by informing us via email or by following the instructions provided in the email containing the offers.
Dispute Resolution
If the buyer has complaints regarding the Online Store, these must be sent to the email address info@decobox.ee.
If the buyer and the Online Store cannot resolve the dispute by agreement, a natural person buyer can additionally turn to the Consumer Disputes Committee. The procedural conditions can be reviewed and an application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between a natural person buyer and the Online Store. The review of the buyer’s complaint by the committee is free of charge.
A natural person buyer may additionally turn to the European Union’s consumer dispute resolution platform.